V-Go Frequently Asked Questions
You ask. We answer.
Thinking about getting started on V-Go? Here are some helpful answers to questions you may have. If you don’t see the answer here, simply call V-Go Customer Care at 1-800-707-0895 or read more about some common questions that current users have had.
Is it hard to use?
No. You simply place a filled V-Go on your skin, press a button to insert a small needle, and you are ready for your day! Click 2 other buttons to deliver insulin at mealtimes. Wear V-Go for a full 24 hours, then remove and replace it with a new filled V-Go.
Does it hurt?
Most people find V-Go comfortable to wear. There is limited feedback about pain after users start V-Go. Sometimes it takes a day or two to find the right spot.
What about the needle?
The V-Go needle is very small (30 gauge, 4.6 mm) and patented technology helps ensure V-Go is comfortable to wear 24/7. The adhesive and needle technology were designed to allow you to move without feeling the needle.
Will anyone see it?
V-Go has a slim design and low profile, so people shouldn’t see it unless you are wearing very tight clothes. You change V-Go every 24 hours, so you can find the appropriate spot that is right for you that day, depending on your activities and clothing.
What if I bump it?
With proper application, the adhesive helps ensure V-Go stays attached to your body day and night. Plus, its low profile means V-Go is unlikely to be knocked off. Patented needle technology limits any sensation of the needle, even if it’s bumped.
Can I sleep with it?
Yes! V-Go is designed to give you insulin for 24 hours and should be worn while you are sleeping and all day.
Can I shower with it on?
Yes! V-Go has been designed to be worn during all of your normal daily activities and has been tested in water to depths of 3 feet, 3 inches.
Do I have to wear it in the same spot?
No. You should apply V-Go to a new spot at least an inch away from where you inserted the needle the previous day. Because you change the spot every 24 hours, you can choose the place that works for your clothing and activities that day.
What type of insulin can I use with V-Go?
A U-100 fast-acting insulin should be used with V-Go. Humalog® (insulin lispro, rDNA origin) and NovoLog® (insulin aspart, rDNA origin) have been tested by Valeritas and found to be safe for use in V-Go.
Should I stop my other insulin therapies before starting on V-Go?
Yes. You should stop taking any other insulin injections with V-Go unless your doctor or healthcare professional recommends that you continue. You should discuss all medical therapies with your doctor or healthcare professional and follow their instructions.
Can I afford it?
Everyone has different insurance coverage and ability to pay. The V-Go Customer Care line at 1-800-707-0895 can help you through the reimbursement process. Valeritas also offers the V-Go Instant Savings Program to help people who qualify.
Do you have questions as a current V-Go user? We've compiled some common questions here.
Important Risk Information
If regular adjustments or modifications to the basal rate of insulin are required in a 24-hour period, or if the amount of insulin used at meals requires adjustments of less than 2-Unit increments, use of the V-Go Disposable Insulin Delivery Device may result in hypoglycemia. The following conditions may occur during insulin therapy with V-Go: hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose). Other adverse reactions associated with V-Go use include skin irritation from the adhesive pad or infections at the infusion site. V-Go should be removed before any magnetic resonance imaging (MRI) testing.